How To Confirm A Reservation: You confirm your reservation by paying a 50% advance deposit.  If by credit card (Visa, Mastercharge and Discover), within 24 hours after making your reservation.  If by check, within 10 days after making your reservation.  Make your check out to Kip Darling, LLC -  Trust Account.
If we don’t receive your credit card deposit or your check in a timely manner, we automatically cancel your reservation.    Please mark your calendar as we don’t send payment reminders.

How to make Full Payment:     Your Full Payment is due 21 days prior to arrival.  If your reservation is made inside of 21 days prior to arrival, the full amount of your reservation is due immediately upon confirming your reservation. 
Full Payment includes your Rental Amount, 6% Sales Tax, 6% Room Occupancy Tax, and any additional charges you agreed upon at the time you made your reservation.  

How to Cancel Your Reservation:     If you have to cancel your reservation, you will incur certain charges:
• If we can re-rent the unit for a similar rental amount, you receive a refund of your deposit, less a $100 Cancellation Fee.
• If we cannot re-rent the unit, you forfeit your deposit.  We will advise you of the re-rental status after the end of the rental period and will refund whatever funds are due promptly.

How To Arrive and Depart:    You’re welcome to Arrive anytime after 3 pm.  You need to Depart by 10 AM to allow houskeeping time to prepare the unit for the next guest.    If you are arriving after 9 pm, you must make prior arrangements with us by phone at 877.766.9661, or email, reservations@snowshoerealestate.com .  If we can offer you an Early Check-in, or a Late Check-out, based upon the flow of reservations for your unit, we will be happy to do that.

• Express Check In:   We've totally eliminated the need to stand in line and fill out forms upon your arrival.  A few days before you arrive, we'll email your MOUNTAIN PASSPORT with Arrival Instructions for your unit.  BE SURE to print it out and bring it with you.  You will go directly to your unit, without needing to check in.  We’ll have everything you need waiting for you including a key in a lock box.  No waiting - no fuss - unpack your gear - hit the slopes.  Easy.  Express.  Excellent.

How to be a Hospitable Guest:    Respect for others and others property is expected from all our guests.  Our homeowners expect us to take care of their property and their reputation with adjoining property owners.
• Respect for Others:   All music, noise, laughter and conversation must be kept quiet enough so that it cannot be heard outside the unit, or through the adjoining walls, or on exterior porches.  We will evict you immediately and no refunds will be given for failure to demonstrate Respect for Others.
• Respect for Others Property:  Each homeowner has decorated and furnished their unit with care.  If you damage a unit or its contents, you will be responsible for those damages or losses.  An inventory of contents, including linens and towels is made before and after each rental.  A valid credit card must be on file prior to your arrival and will be charged for damages or loss to the property.
• Clean Up Prior To Departure:  Before you leave, put all trash in plastic trash bags, rinse and put all dirty dishes in the dishwasher, wipe up the bathroom and the kitchen.  If additional cleaning service is required because of the condition in which you left the unit, you will be charged for the additional cleaning fee.

How to Report a Maintenance or Housekeeping Problem:    Occasionally a problem develops and we want to resolve it immediately.  Upon arrival, please check your unit and call us immediately if you detect a problem at 877.766.9661.  If it is not an emergency, we will attempt to resolve the problem the next day.

Your rental dwelling is subject to severe wind, cold, ice, snow, power outages and other risks.  If your rental dwelling sustains damage to the structure, utilities, equipment or hot tub an emergency repair must be made immediately.  It is likely you will be inconvenienced by workmen engaged in making an emergency repair.  The needs of the dwelling take priority over the convenience of the guest.  We will explain the necessary repairs and estimated time frame to you.  You may elect to accept the inconvenience and stay in the dwelling.  Or, you may elect to be transferred to another dwelling if a suitable one is available.  Or, you may elect to depart the dwelling, in which case we will immediately refund the rental amount of your unused nights.

How about a Group Rental:    Groups of responsible adults are welcome, although we reserve the right to limit the occupancy of any unit to the number of beds available and the suitability of the unit for group occupancy.  Please discuss this with us when making a reservation.  Chaperones are required for younger groups.

How about the weather and in winter, the condition of the slopes:   Unfortunately, we have no control over the weather nor the condition of the slopes, so we can't issue you a refund for early check out. 

How about Pets:    Sorry, but none of our rental units are Pet Friendly.  In addition, we could have 5' of snow on the ground, and there is no way you can walk your dog.

How about a Rental that is also For Sale:    Sometimes a rental unit is also on the market for sale.  It may be shown to qualified buyers during your stay and we will give you advance notice if a showing is required.  A licensed Real Estate Agent is always present during a showing, and your personal effects will not be disturbed.  

How about Substitutions:    Occasionally, due to circumstances beyond anyone’s control, a specific unit is not available at the last minute.  It may be out of service for a repair, or an event may have taken place which renders the unit temporarily unusable.  We will make every effort to relocate you to a comparable unit and will advise you as soon as we are aware of the need for a substitution.  Or, we will refund your money.

Kip Darling, LLC  is the Rental Management Company:   We have a responsibility to both our property owners and to our vacation rental guests.  Our Objective is to act at all times in the best interest of our property owners and attempt to provide our vacation rental guests with the best possible vacation experience.  We reserve the right to do whatever we deem to be consistent with Our Objective.  Sometimes events outside our control occur and we will deal with them as best we can under the circumstances.  The liability of our firm and of the property owner is limited to a full refund and only at the discretion of the firm and the property owner.  Kip Darling LLC is a licensed WV Real Estate Broker, and the Broker in Charge is Robert “Kip” Darling, kip@snowshoerealestate.com, 877.766.9661, HC 69 Box 21, Valley Head, WV 26294